Do I need an appointment?

Special occasion and prom do NOT need an appointment to shop our collections though they are encouraged.

Bridal and wedding DO need an appointment to shop our collections. We want to make sure we have a room and stylist available to give you their undivided attention.

Do you offer private appointments or appointments outside store hours?

Yes. We offer private appointments. All private appointments require a $75 non-refundable reservation fee. This fee may be applied to any purchase you make on the day of the appointment. In order to ensure we have team members available, we ask that all private appointments be scheduled at least two weeks in advance. Since all private appointments are subject to the availability of our team, we can’t guarantee we can honor your appointment request.

Do you sell or Accept used gowns?

No. All of our gowns are new and have never been worn. Because we sell gowns off the rack, all of the gowns in store have been tried on but they have not been worn outside the store or altered.

We do not accept or sell used or consignment gowns.

Can I return or exchange my purchase?

No. We do not offer returns or exchanges. This policy is to protect our customers and our merchandise. All sales are final.

CAn I PUt a gown on hold or make payments?

Yes. We offer holds until the end of the business day at no cost.

If you want to hold an item longer than the end of the business day or create a payment plan, we require a $75 non-refundable down payment. All purchases must be paid in full in order to take them home. If no payment is made on a purchase for 60 days, all paid funds are forfeited and the item(s) will be returned to the sales floor.

dO YOU OFFER FINANCING OPTIONS?

Yes. We do offer a Buy Now, Pay Later financing option through Sunbit. This option requires you to complete an application and is subject to approval. Once you have been approved, you can pay for your purchase using Buy Now, Pay Later.

Once you have completed your purchase through the Buy Now, Pay Later program, you are responsible for the terms of the agreement with Sunbit. JSK Prom and Bridal may not assist our guests with the approval process and we do not service the account with Sunbit.

It is the off-season and the store is closed. How can I reach the JSK PROM and Bridal Team?

From May - December, we are open one weekend a month except for June and July. Our off-season hours are posted on our website and at the store. Appointments for our open weekends can be made on our website. If you need to reach our team outside of these hours, email us at jskprom@gmail.com. A team member will reach out within 48 hours.